The facilities service marketplace has matured and grown to become an increasingly viable management solution, and companies now look to their outsourcing partner to provide multiple services, often as a single outsource solution. To meet the ever-expanding requirements of this market, SBM Site Services has established an enterprise strategy to include Information Technology as a driving component of a flexible, customizable new business model.

Integrating Technology to Develop a Successful Facilities Program

As an advanced user of technology, SBM Site Services provides secured access to our systems for both employees and customers. This online technology system is the core of our work control and quality management processes. SBM Site Services systems are configured to perform either data import or export and we are able to run translators using XML and EDI to interchange data with your Facilities Management Systems. After understanding all systems and requirements, we can define the most efficient method of data transfer.

SBM Site Services takes its dominance in the development of facilities management tools and reporting mechanisms so seriously that we have a corporate staff dedicated to the development, certification, distribution and maintenance of standardized field operation work tools, specialized reports, and metrics.

From the time a contract is awarded, SBM Site Services employees and customers begin using web-based tools to manage the transition including timelines and budgets, purchasing, hiring, and training, thus enhancing the collaboration between SBM's onsite and corporate teams and our customers.

Online Performance Measurement and Management
SBM Site Services has developed a robust performance management system which serves as a customizable gateway to customer-specific services, quality, and financial performance.

SBM Site Services has developed an online reporting program called SBMInSite.com which provides real-time performance measurement and reporting statistics. This site is a scalable model tailored for your facility and is a driving component in service level compliance and consistent delivery results. SBMInSite.com allows you to easily monitor service performance metrics through real-time trend analysis of all areas of your facility program. We encourage our customers to review our cost and quality performance, all at the touch of a button.

Reporting Features
SBMInSite.com serves as a customizable and scalable gateway to all site specific services and data. Its secured information portal provides 24 hour access for up-to-date information of key performance matrices.

At any time, from any web browser, you can access the following features and information:

• Individual benchmarking reports:
• scheduled audits
• employee turnover
• safety performance
• cost trends/billing
• customer feedback
• environmental initiatives
• Real-time performance trend analysis
• Consolidated summary reporting
• Self-service work order requests and status checks

Corporate Intranet. This secured web site enables authorized employees to access our human resources, accounting and safety departments "virtually" through their computers. By logging in, employees can retrieve and fill out a variety of usable forms, safety information and topics, download training materials, and obtain assistance with procedures and policies. From a customer's standpoint, this provides us with greater efficiencies and fewer administrative burdens, thus enabling more direct focus on their needs.

Turnover and Safety Data. Through our internal portal, managers can access updated information and trends on site-specific turnover, safety related issues and access our corporate safety department. This information is handled seamlessly through our internal databases and is updated in real time.

Employee Applications Online. For ease of recruitment and processing, applicants can access our online employment application form. Once completed, the document is automatically routed to our Human Resources Department as well as the site or region for which the applicant is seeking work.

Customer Invoicing Online. For customers who choose it, SBM Site Services offers electronic invoicing. Additionally, we customize our billing structure to align with your needs. All costs are tracked and available to you 24 hours per day.

Purchase Order System. SBM's online purchase order system allows authorized employees to access and create paperless purchase orders, and transmit them for approval. This system is integrated with our corporate accounting software allowing approved purchase orders to automatically "hit" our accounting department where they are matched to final invoices and receipt of goods. Only authorized, pre-selected vendors can be chosen from our Purchase Order system. These vendors have been selected based on quality of goods and efficient delivery, as well as best national pricing. This process gives SBM Site Services competitive advantages reflected by lower costs, improved performance, increased responsiveness and complete financial integration to manage its service delivery model for customers.

Internal Time and Attendance. Our Time Centre system combines multiple data acquisition methods automating the tracking of our employees throughout the organization. By accurately tracking attendance, we increase security for our customers while creating significant processing efficiencies for our payroll department through direct integration, and improving employee satisfaction by reducing the possibility for errors. All reports are available from any computer with internet access.